Job: Information Systems Administrator

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Title Information Systems Administrator
Categories Full Time, Permanent
Job Ref No 3850
Salary £29/31k
Client Profile

Over the past forty years Smart Systems has grown to become UK’s leading supplier of aluminium glazing systems and bespoke aluminium extrusions, building a reputation both for the quality of their products and for product innovation, design and technical expertise.

Job Information

Main Duties:
To be responsible for the administration of Smart Systems IT systems and associated infrastructure.

To provide a high quality service offering network, user & hardware support, network administration and IT implementation/development.
Key Tasks:

• Monitoring and maintaining computer systems and networks; including back-ups, and software maintenance/updates
• Protecting the company’s IT assets – hardware and software – by implementing sound security principles.
• Liaising with suppliers and third parties as required in order to manage support issues or deliver projects.
• Working with the IT team to design and implement IT processes in order to maximize efficiency.
• Administration to include: maintenance of the asset register, control of passwords, keeping informed and reacting to trends in anti-virus, email and web security
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• The logging of all hardware and software to ensure legality, appropriate usage and protection of company assets
• Talking staff/clients through a series of actions – either face-to-face, over the telephone or remotely.
• Replacing equipment as required.
• Providing support documentation, including procedural documentation
• Running network applications to support system and users
• Supporting new applications; to include training of users where required
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritising and managing several open cases at one time
• Rapidly establishing a good working relationship with staff in company premises to make necessary repairs
• Testing/evaluating/implementing new technology as required for the improved running of the business.
• Supporting other non-computer IT assets e.g. telephones and security cameras.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the management from time to time.

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